About Us

Save on the tremendous human impact and considerable financial cost of workplace absence and disability. We’ll show you how.


We've won our share of awards, but our real reward is results for our clients.


Recovery Facilitators with professional healthcare backgrounds.


Services and reporting are custom-tailored to fit your needs. No cookie cutter solutions.

Our people make the difference

Our case managers are, quite simply, the best in the business. Most are licensed medical professionals or paralegals, and all are trained in best practices and supported by leading technology. They intervene early and often to guide the employee to a safe and sustainable return to work.

Our primary goal in every situation is a safe, timely, and sustainable return to work for the individual. This goal is clear to all stakeholders from the start of every claim, through to the end. Our mission statement summarizes our unique approach, and we’re passionate about it:

The right care, at the right time, for the right outcome™.

Liz R. Scott, PhD, Principal and CEO

Four things you need to know about OSI

1. We are 100% Canadian-owned.

Organizational Solutions Inc. is a proud Canadian success story. Started in 2003, the company has been built around one overarching vision: the right care, at the right time, for the right outcome.™

2. You'll find us right across Canada, and in parts of the USA.

Our Head Office is centrally located in Burlington, Ontario. We have 20 more regional and satellite offices, so wherever you are, we understand the local market.

3. We have unrelenting focus on what matters.

We focus on our core business: absence and disability claim management, along with value-added services that support your business. Nothing else distracts us.

4. We offer leading mental health claims care.

Our program, Cognability,™ takes mental health claims care to a whole new level. This innovative approach combines disability management and Cognitive Behavioural Therapy.

Meet our CEO, Dr. Liz Scott PhD

Along with leading OSI, Liz is an internationally respected thought-leader, professor, public speaker and author, Liz has lectured at Canadian Universities and speaks at international conferences and forums about disability management and mental health in the workplace.


Dr. Liz R. Scott, Principal and CEO of Organizational Solutions Inc., is an accomplished leader and management professional, recognized for her groundbreaking role in workplace disability management.

Liz launched OSI in 2003 with one Client and grew the company to 1,000+ Clients in just 20 years. She puts her education to good use at OSI, with six degrees including two PhDs in Industrial Psychology and a Masters of Engineering in advanced design.


“Work plays a vital role in people’s lives – in their financial stability, social networks, and sense of self. That’s why our key focus is a prompt and sustainable return to work.
“We look for solid, objective medical evidence when managing a claim; medical leaves are for people with medical issues and problems. Nothing else is fair.”

Book a consultation with Dr. Liz Scott today.

See what we can do for your organization.
Talk to us

Corporate Social Responsibility

We’re proud to sponsor Make-a-Wish Canada, an amalgamation of Children’s Wish Foundation of Canada and Make-A-Wish Foundation® of Canada. 

We are proud to support organizations who share our focus on wellness and health.

This includes:

  • McGill Health Sciences Research Foundation
  • Princess Margaret Hospital Research for Cancer Foundation
  • Oakville Trafalgar Memorial Hospital Foundation
  • Heart & Stroke Foundation
  • Toronto Sick Kids Foundation
  • Dwarf Athletic Association of Canada
  • Halton Women’s Shelter
  • Food4Kids
  • Barton 541 Eatery & Exchange


Awards and Recognition

We’re humbled by the awards we’ve received, including recognition multiple times in the Ernst & Young’s Entrepreneur of the Year, HR Reporter Readers’ Choice Award, Canada’s Healthy Workplace recognition, and a position on Chatelaine’s Female Entrepreneurs in Canada.

But our real reward is results for our Clients. Statistics like consistently lower durations than the industry standard and an impressive ROI on Workers’ Compensation cases tell the story. 

Our people make it possible; we hire experienced professionals to guide cases to successful outcomes. Most employees have healthcare credentials or significant workers’ compensation experience, including paralegal training.

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