About Us

Save on the tremendous human impact and considerable financial cost of workplace absence and disability. We’ll show you how.


We've won our share of awards, but our real reward is results for our clients.


Recovery Facilitators with professional healthcare backgrounds.


Services and reporting are custom-tailored to fit your needs. No cookie cutter solutions.

Our people make the difference

Our case managers are, quite simply, the best in the business. Most are licensed medical professionals or paralegals, and all are trained in best practices and supported by leading technology. They intervene early and often to guide the employee to a safe and sustainable return to work.

Our primary goal in every situation is a safe, timely, and sustainable return to work for the individual. This goal is clear to all stakeholders from the start of every claim, through to the end. Our mission statement summarizes our unique approach, and we’re passionate about it:

The right care, at the right time, for the right outcome™.

Liz R. Scott, PhD, Principal and CEO

Four things you need to know about OSI

1. We are 100% Canadian-owned.

Organizational Solutions Inc. is a proud Canadian success story. Started in 2003, the company has been built around one overarching vision: the right care, at the right time, for the right outcome.™

2. You'll find us right across Canada, and in parts of the USA.

Our Head Office is centrally located in Burlington, Ontario. We have 25 more regional and satellite offices, so wherever you are, we understand the local market.

3. We have unrelenting focus on what matters.

We focus on our core business: absence and disability claim management, along with value-added services that support your business. Nothing else distracts us.

4. We offer leading mental health claims care.

Our program, Cognability,™ takes mental health claims care to a whole new level. This innovative approach combines disability management and Cognitive Behavioural Therapy.

Awards and Recognition

We’re humbled by the awards we’ve received, including recognition multiple times in the Ernst & Young’s Entrepreneur of the Year, HR Reporter Readers’ Choice Award, Canada’s Healthy Workplace recognition, and a position on Chatelaine’s Female Entrepreneurs in Canada.

But our real reward is results for our Clients. Statistics like consistently lower durations than the industry standard and an impressive ROI on Workers’ Compensation cases tell the story. 

Our people make it possible; we hire experienced professionals to guide cases to successful outcomes. Most employees have  healthcare credentials or significant workers’ compensation experience, including paralegal training.

About us

Canada’s Healthy Workplace Month Great Employer award recognizes workplaces where employees feel they are valued, engaged, and can thrive.

OSI was honoured to receive this recognition for 2019.

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