About Us

Welcome to Organizational Solutions Inc.

At Organizational Solutions Inc. (OSI), we are dedicated to providing exceptional disability management services tailored to the unique needs of organizations across Canada. With over 21 years of experience in the industry, our commitment to excellence and client satisfaction sets us apart as a trusted partner in optimizing workplace health and productivity.

OSI is a Canadian-based company, strategically positioned to deliver personalized support without the impersonal touch of call centers. Our team comprises highly qualified professionals, including licensed physicians and paralegals, who bring a wealth of knowledge and expertise to our clients. We believe that effective communication and understanding are the keys to successful disability management.

Our primary goal in every situation is a safe, timely, and sustainable return to work for the individual. This goal is clear from the start of every claim to its resolution. Our mission statement summarizes our unique approach, and we’re passionate about it:

The right care, at the right time, for the right outcome™.

Liz R. Scott, PhD, Principal and CEO

Four things you need to know about OSI

1. We are 100% Canadian-owned.

Organizational Solutions Inc. is a proud Canadian success story. Started in 2003, the company has been built around one overarching vision: the right care, at the right time, for the right outcome.™

2. You'll find us right across Canada, and in parts of the USA.

Our Head Office is centrally located in Burlington, Ontario. We have 20 more regional and satellite offices, so wherever you are, we understand the local market.
Contact us>

3. We have unrelenting focus on what matters.

We focus on our core business: absence and disability claim management, along with value-added services that support your business. Nothing else distracts us.

4. We offer leading mental health claims care.

Our program, Cognability,™ takes mental health claims care to a whole new level. This innovative approach combines disability management and Cognitive Behavioural Therapy.
More>

Meet our CEO, Dr. Liz Scott PhD

Along with leading OSI, Liz is an internationally respected thought-leader, professor, public speaker and author, Liz has lectured at Canadian Universities and speaks at international conferences and forums about disability management and mental health in the workplace.

Dr. Liz R. Scott, Principal and CEO of Organizational Solutions Inc., is an accomplished leader and management professional recognized for her groundbreaking role in workplace disability management. She launched OSI in 2003 with one client and has successfully grown the company to serve over 1,000 clients in just 20 years.

Dr. Scott leverages her extensive education, holding six degrees, including two PhDs in Industrial Psychology and a Master of Engineering in Advanced Design, to drive innovative solutions at OSI. Her beliefs are firmly rooted in the understanding that work plays a vital role in people’s lives, impacting their financial stability, social networks, and sense of self. As such, OSI’s key focus is on facilitating a prompt and sustainable return to work.

Dr. Scott advocates for the use of solid, objective medical evidence in managing claims, asserting that medical leaves should be reserved for individuals facing legitimate medical issues. This approach underscores her commitment to fairness and integrity in the disability management process, ensuring that support is provided where it is genuinely needed.

Corporate Social Responsibility

We’re proud to sponsor Make-a-Wish Canada, an amalgamation of Children’s Wish Foundation of Canada and Make-A-Wish Foundation® of Canada.

At OSI, we believe in giving back to the communities we serve. Our corporate social responsibility initiatives focus on supporting local organizations that promote health, wellness, and accessibility. We proudly partner and contribute through both financial support and volunteer efforts.

This includes:

McGill Health Sciences Research Foundation
Princess Margaret Hospital Research for Cancer Foundation
Oakville Trafalgar Memorial Hospital Foundation
Heart & Stroke Foundation
Toronto Sick Kids Foundation
Dwarf Athletic Association of Canada
Halton Women’s Shelter
Food4Kids
Barton 541 Eatery & Exchange
1v1 Futbol Dreams Soccer Academy

Awards and Recognition

OSI is honored to have received several accolades for our innovative solutions and outstanding client service. Our recognition underscores our dedication to improving workplace health and our position as a leader in disability management.

We’re humbled by the awards we’ve received, including recognition multiple times in Ernst & Young’s Entrepreneur of the Year, HR Reporter Readers’ Choice Award, Canada’s Healthy Workplace recognition, and a position on Chatelaine’s Female Entrepreneurs in Canada.

But our real reward is results for our Clients. Statistics like consistently lower durations than the industry standard and an impressive ROI on Workers’ Compensation cases tell the story.

Our people make it possible; we hire experienced professionals to guide cases to successful outcomes. Most employees have healthcare credentials or significant workers’ compensation experience, including paralegal training.