Disability Claims Case Management
Disability Management.
5 Proven methods to successfully manage disability claims

You probably already know just how difficult some disability claims can be.

We are living in a fast changing world where, for many employers, complex disability claims are increasing as a financial and human burden to their businesses.

So, what is the best strategy when up against these challenges? How do you, as an employer, look after the well-being of your employees but also get the right result for your company's bottom line?

Does your company have an integrated workplace ability management program, and if it does, is it working? How you approach the issue of disability is key. You must understand the limitations it can cause but also look at what the employee's workplace abilities are.

To make this program a success means committing to the goal that you will find the right strategies to successfully integrate your workers back into a productive role. You must ensure their health is properly managed while also guaranteeing the least amount of time away from work.

When qualified healthcare professionals work together with the employee and the employer we get amazing results.

The most important steps, that will make the biggest impact in your workplace, are:

5. Have a program

Make sure it is the right program for your workplace and that it meets your own unique challenges.

Once the program is in place it is important that all members of your workforce are aware and educated on what the process involves. This will ensure no surprises crop up when someone goes off work with a disability.

When something does happen you should examine all factors of the disability. Here you can note any barriers the employee may have keeping them from performing their regular duties. The focus includes a genuine concern for their well-being, understanding their current health situation and focusing on recovery.

The success of any program is much higher when all participants are willing and motivated.

4. Stay in Touch

Research shows that the likelihood of returning to work increases by over 30% when you show interest and ongoing engagement for the individual. For an employee the connection provided by keeping in touch with their workplace is incredibly important. It promotes recovery and reduces time away.

Most of the adult population find that work, as well as providing an income, is important in contributing to their overall sense of identity. When they lose that connection to the workplace, the increased social isolation can slow recovery and affect well-being.

3. Ensure the employee receives the right diagnosis

It is important for employers to remember that during an illness / absence individuals need ready access to appropriate diagnostic testing and medical providers.

It sounds easy but often this is the step where people need the most help.

It is important to get this right! Diagnosis, therapeutic intervention, supportive healthcare services (i.e. physiotherapy or counseling), and a solid progressive plan will all contribute to a more timely and successful recovery.

Our own experience has shown us this first hand. In the cases where the correct diagnosis was initially missed, treatment was lead down the wrong path and the employees wasted valuable recovery time.

2. Ensure the focus is on a return to work.

At every step of your program you should have discussions with the employee on their capabilities and how they are progressing to a return to work. Having a positive attitude towards return to work, shared by the employer and the employee, can substantially reduce time away from productive employment.

The most successful results for returning to work occur when there is understanding, support, all parties explore the right solutions and communication is consistent.

Our team believe in having an open and honest conversation on abilities with both the employer and employee. This ensures that they design a return to work plan properly and lower any recurrence of time away.

1. Use Metrics

What gets measured gets results. Your program should check all its outcomes and use these to fine tune the process in areas that are not achieving the most satisfactory outcomes.

So, what is the best way to measure? This depends on what you wish to achieve. In the design of a program it is important to pause and set the goals. This will not only make the metrics easy to set up but will also dictate the plan design.

About Organizational Solutions Inc.

Find out more on how Organizational Solutions Inc. achieves incredible successes working in partnership with our highly respected business clients. We work with all industries, large and small, unionized and non-unionized, across every province of Canada and into the US.

The proven success of our unique methods has seen us grow in just ten years from an entrepreneurial grass-roots start-up into a top national provider. Today, we have many of Canada's top and most recognised employers using our services. We provide the highest level of professional expertise, with significant cost savings, to all our valued clients.

Having OSI as a provider, at a price your business can afford, means access to highly experienced health care professionals and specialists who take pride in best practices. We consistently find the right solutions to even the most difficult and complex of cases, and work to improve the chance of getting the right outcome for every claim.

Written by Dr. Liz Scott, PhD.

For more information call or email our sales team to find out about any of our services. T:1-866-674-7656 | E: sales@orgsoln.com,

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